Montana Security Guard Licensure Practice Exam

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Question: 1 / 400

How should a security guard respond when encountering an aggressive individual?

Call for backup immediately

Use physical force to control the situation

Remain calm and use verbal de-escalation techniques

When encountering an aggressive individual, remaining calm and using verbal de-escalation techniques is a crucial response. This approach focuses on reducing tension and preventing the situation from escalating further. Verbal de-escalation involves employing strategies such as speaking in a calm tone, actively listening to the individual, and using techniques to acknowledge their feelings while guiding the conversation towards a more peaceful resolution. This method can often defuse aggression and lead to a safer outcome for both the security guard and the individual involved.

The effectiveness of verbal communication in high-stress situations is well-documented, as it helps to establish rapport and understanding. By prioritizing calmness and clear communication, security personnel can demonstrate professionalism and maintain a safe environment without resorting to aggression or unnecessary confrontation.

Montana Security Guard Licensure Practice Exam

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